Orders will ship within 1-2 business days. You will receive a tracking email as soon as your package leaves our fulfillment center. Transit time is approximately 12-15 business days.

Yes, 100%. We highly respect your privacy. All packages are shipped in unbranded, discreet boxes, and the invoices feature discreet billing descriptors to prevent any information leaks.

All our devices come with a standard 1-year warranty against manufacturing defects. For our customers located in the EU, we provide a statutory 2-year warranty in compliance with local regulations.

SyncOne is a premium, AI-driven intimate wellness device designed to sync physical feedback with the visual content you are watching. Powered by our proprietary Vision AI, it analyzes on-screen visuals in real-time and converts them into dynamic, responsive motion. All data processing is strictly done locally to protect your privacy. For detailed instructions, please refer to our User Guide.

SyncBar is an advanced stroke-input device shaped like a male anatomical form, engineered to capture precise physical motion. When paired with a compatible SyncOne unit, it transmits real-time stroke data, allowing the SyncOne to perfectly mirror the SyncBar’s movements for a synchronized, responsive interactive experience.

The Smart Base is a dedicated charging and maintenance station. Powered by an adapter, it is designed to thoroughly dry and sanitize the sleeve after use.

The maximum supported sleeve size is 150 mm (5.9") in length, with an internal diameter of Ø 45 mm (1.77"). Please note that our Ultimate Sleeve option is slightly larger to accommodate different preferences.

SyncOne is engineered for discretion, operating at a maximum volume of 62dB.

The device is equipped with a 7.4V 1200mAh battery. It takes approximately 1 hour to fully charge and provides 90 minutes of continuous use at average speeds. Both the Smart Base and the main unit feature separate Type-C ports, supporting standard 5V/2A chargers. Using a higher-power adapter (such as PD fast charging, max 15W) can significantly accelerate charging and drying times.

The main unit contains sensitive electronics and is not waterproof. Please do not submerge or rinse the entire device. However, the sensor cartridge and sleeves are fully hand-washable.

Depending on the specific sales bundle you select, your package may include the SyncOne main unit, Smart Base, Standard Sleeve, Ultimate Sleeve, and a power adapter.

Our system utilizes an advanced computer vision neural network model that detects and tracks key anatomical movements in the video you are watching. It calculates displacement in real-time to produce perfectly synchronized physical feedback. While most videos with clear visibility are accurately recognized, our built-in compensation algorithm ensures smooth and natural motion continuity even in challenging detection scenarios.

Absolutely. The Vision AI processes visuals locally, meaning your own downloaded or recorded videos can be correctly recognized and synchronized without any issues.

• Android: Snapdragon 8 Gen 2 processor or higher.
• iOS: A15 Bionic chip or newer (iPhone 13 or later models).

Yes. You can connect the device via Bluetooth using our dedicated App, and the system fully supports offline mode for uninterrupted, private use.

Yes, SyncOne is fully compatible with Funscript for pre-programmed experiences.

Inclusivity is highly important to us. We are actively developing dedicated LGBTQ+ content support, which is planned for rollout in 2026.

Yes, our device is compatible with all VR headsets that support the Meta Quest Link function. Please note that you will need a PC to stream the content to your VR device. You can refer to this setup tutorial video to see how to enable the Quest Link feature [02:18] on your headset. Note: As our software ecosystem is continuously evolving and under development, the final setup steps and interface may differ slightly from what is shown in the tutorial.

Yes, SyncOne is compatible with Apple Vision Pro.

Direct integration with major streaming platforms and interactive games is currently in development and will be coming soon in future updates.