Warranty Policy

Warranty Period

• European Union (EU) countries: 24 months from the date of purchase.
• Other regions worldwide: 12 months from the date of purchase.

Warranty Coverage

SEGAI warrants that its products are free from defects in materials and workmanship under normal use during the warranty period. This warranty covers:

• Manufacturing defects.
• Malfunction due to faulty components.
• Premature wear not caused by misuse.

Exclusions

This warranty does not cover:

• Damage caused by improper use, abuse, or neglect.
• Damage resulting from modification, repair by unauthorized personnel, or use of non-SEGAI accessories.
• Normal wear and tear, including discoloration, surface scratches, or changes due to cleaning or usage.
• Damage caused by accidents, liquids, or external factors.
• The inner liner, which is a consumable wear component. Cracks that develop after repeated normal use are considered a normal physical phenomenon and do not affect normal use. Consumable and wear components are not covered by the overall product warranty.

We recommend replacing the inner liner after 10 uses. The inner liner must not be used for more than 15 uses.

How to Claim Warranty

To request warranty service, please contact us at contact@segai.cc with the following information:

• Proof of purchase, such as an invoice or receipt.
• A description and photos of the defect.

SEGAI reserves the right to repair or replace the product at its discretion. Shipping costs for warranty service may apply, depending on the region.

Note

This warranty gives you specific legal rights, and you may also have other rights that vary by region.