Frequently Asked Questions
← Back to support&help1. Hardware & Design
What is SyncOne, and how does it work?
SyncOne is a premium, AI-driven intimate wellness device designed to sync physical feedback with the visual content you are watching. Powered by our proprietary Vision AI, it analyzes on-screen visuals in real-time and converts them into dynamic, responsive motion. All data processing is strictly done locally to protect your privacy. For detailed instructions, please refer to our User Guide.
What is SyncBar, and how does it work?
SyncBar is an advanced stroke-input device shaped like a male anatomical form, engineered to capture precise physical motion. When paired with a compatible SyncOne unit, it transmits real-time stroke data, allowing the SyncOne to perfectly mirror the SyncBar’s movements for a synchronized, responsive interactive experience.
What is the Smart Base?
The Smart Base is a dedicated charging and maintenance station. Powered by an adapter, it is designed to thoroughly dry and sanitize the sleeve after use.
What are the dimensions of the sleeve?
The maximum supported sleeve size is 150 mm (5.9") in length, with an internal diameter of Ø 45 mm (1.77"). Please note that our Ultimate Sleeve option is slightly larger to accommodate different preferences.
How loud is the device during operation?
SyncOne is engineered for discretion, operating at a maximum volume of 65dB.
What are the battery and charging specifications?
The device is equipped with a 7.2V 1200mAh battery. It takes approximately 1 hour to fully charge and provides over 80 minutes of continuous use at average speeds. Both the Smart Base and the main unit feature separate Type-C ports, supporting standard 5V/2A chargers. Using a higher-power adapter (such as PD fast charging, max 15W) can significantly accelerate charging and drying times.
Is the device waterproof?
The main unit contains sensitive electronics and is not waterproof. Please do not submerge or rinse the entire device. However, the sensor cartridge and sleeves are fully hand-washable.
What is included in the box?
Depending on the specific sales bundle you select, your package may include the SyncOne main unit, Smart Base, Standard Sleeve, Ultimate Sleeve, and a power adapter.
2. Software & AI Experience
How does the Vision AI technology work?
Our system utilizes an advanced computer vision neural network model that detects and tracks key anatomical movements in the video you are watching. It calculates displacement in real-time to produce perfectly synchronized physical feedback. While most videos with clear visibility are accurately recognized, our built-in compensation algorithm ensures smooth and natural motion continuity even in challenging detection scenarios.
Can I use my own personal video collections?
Absolutely. The Vision AI processes visuals locally, meaning your own downloaded or recorded videos can be correctly recognized and synchronized without any issues.
What are the minimum smartphone requirements?
- Android: Snapdragon 8 Gen 2 processor or higher.
- iOS: A15 Bionic chip or newer (iPhone 13 or later models).
Does it support offline mode and Bluetooth?
Yes. You can connect the device via Bluetooth using our dedicated App, and the system fully supports offline mode for uninterrupted, private use.
Does the product support script syncing?
Yes, SyncOne is fully compatible with Funscript for pre-programmed experiences.
Is there dedicated LGBTQ+ content support?
Inclusivity is highly important to us. We are actively developing dedicated LGBTQ+ content support, which is planned for rollout in 2026.
3. VR & Ecosystem
Is SyncOne compatible with Meta Quest?
Yes, our device is compatible with all VR headsets that support the Meta Quest Link function. Please note that you will need a PC to stream the content to your VR device. You can refer to this setup tutorial video to see how to enable the Quest Link feature [02:18] on your headset. Note: As our software ecosystem is continuously evolving and under development, the final setup steps and interface may differ slightly from what is shown in the tutorial.
Is it compatible with Apple Vision Pro?
Yes, SyncOne is compatible with Apple Vision Pro.
Does it integrate with streaming sites or video games?
Direct integration with major streaming platforms and interactive games is currently in development and will be coming soon in future updates.
4. Orders & Support
Is the packaging discreet?
Yes, 100%. We highly respect your privacy. All packages are shipped in unbranded, discreet boxes, and the invoices feature discreet billing descriptors to prevent any information leaks.
What is your warranty policy?
All our devices come with a standard 1-year warranty against manufacturing defects. For our customers located in the EU, we provide a statutory 2-year warranty in compliance with local regulations.
