Shipping Policy

When will your order ship?

We're committed to getting your order to you as soon as possible. Here's what you can expect once you've placed your order with us:

Processing Time: Orders will be shipped out after April, 2026.

Delivery Time: The delivery time is as follows.

• Orders are typically delivered within 7–15 business days.
• For remote areas such as Hawaii, Alaska, and Florida: 20–35 business days.

Note: Delivery may be delayed by up to 7 business days due to peak periods, weather, or carrier issues.

We do not process shipments on weekends or holidays. If we experience a high volume of orders, there might be slight delays in delivery. In such cases, we will send you an email reminder. Please allow a few extra days, especially if there are adverse weather conditions affecting deliveries. If you haven't received an update on your shipment within approximately 3 business days, please contact us at contact@segai.cc, and we'll assist you promptly.

Where do you ship to?

We offer shipping to the United States, Europe, Korea, Japan, Australia, Singapore, and other countries not under sanctions.

Note: We do not ship to P.O. Boxes or APO/FPO/DPO addresses.

What are your shipping rates?

Free shipping.

How can I track my order?

To track your order, please visit 17TRACK. If you need further assistance, please reach out to us at contact@segai.cc. Our customer service team aims to respond within one business day.